At Dosudgd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy ensures a smooth and fair process.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, in original condition, and in their original packaging.
• Personalized or custom products (e.g., custom designs, engraved items) cannot be returned unless defective or damaged during shipping.

2. How to Initiate a Return

1. Contact our customer support team at support@dosudgd.com within 30 days of receiving your order.
2. Provide your order number and reason for the return.
3. Our team will provide instructions and a return authorization.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or damaged.
• We recommend using a trackable shipping method to ensure your item is received.
• Dosudgd is not responsible for lost or damaged return packages.

4. Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved returns will be refunded to the original payment method within 7–10 business days.
• Shipping costs are non-refundable, except for defective or damaged items.

5. Exchanges

• Exchanges are available for defective or damaged items only.
• To request an exchange, contact support@dosudgd.com with your order details.

6. Contact Us

If you have any questions about your order, returns, or exchanges, please contact us:
Email: support@dosudgd.com
Live Chat: Available on our website